Privacy Notice

Symnia Sagl is a company providing IT services and, through its partners, business management consultancy services aiming to help organizations on their digitalization journey by means of a trustable transformation.

When you request our services, we will collect some personal information about you, including; your name, address, contact telephone numbers, your e-mail address. We require this information for several different reasons including, communicating with you as we provide our service to you, reporting and research purposes and for marketing and other activities.

Symnia Sagl has created this Privacy Notice under the General Data Protection Regulation. This document is for your information and it covers how we collect, use, disclose, transfer and store your personal data.

Introduction and General Terms

Symnia Sagl is committed to protecting your personal information when you are using our services. We want our services and products to be safe, transparent and reliable. This Privacy Notice relates to our use of any personal information data we collect from you.

It also relates to our use of any personal data you provide to us by any communication means and in person.
To provide you with the full range of services of our organization, we sometimes need to collect information about you.

This Privacy Notice explains the following:

What personal information we collect about you;
How we use information collected about you;
When we use your details to contact you;
Under which circumstances we may disclose your personal details to any third party;
Your choices around what personal information you provide to us.

Symnia Sagl is committed to safeguard your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data. No system of data storage can be completely secure; if you have any concerns or complaints that your personal data held by Symnia Sagl could have been compromised, please contact us immediately. Our contact details are at the end of this document.

What information will Symnia Sagl collect about me?

When you get in touch with us with any communication means or when we meet, we will collect some personal data about you. This can consist of information such as your name, email address, postal address, telephone or mobile number as well as information collected about the services we provide to you.

How will Symnia Sagl use the information it collects about me?

Symnia Sagl will use your personal information for several purposes including the following:

Ensuring that we have accurate information so that we may communicate with you and keep you updated of developments as we provide our service to you.
Ensuring that we have consent and that we hold accurate information so that we may contact you at a future date for the purposes of quality control, survey or other research purposes and for marketing activities.
Ensuring that we have accurate information for internal reporting or reporting to interested stakeholders.

When will Symnia Sagl contact me?

Symnia Sagl may contact you:

In relation to any communication we receive from you or any other parties involved in the service we provide for you.
In relation to any questions or issues related to you.
To invite you to participate in surveys about Symnia Sagl services.
For reporting, research and marketing purposes.

Will I be contacted for marketing purposes?

Symnia Sagl will only send you marketing emails or contact you for marketing purposes where you have agreed to this by giving us your consent. From time to time we also contact you to ask your views about the services we have provided to you. We may personalise the message content based upon any information you provided to us.

If you want to stop all personalised messages from Symnia Sagl, including targeted marketing messages, you can contact us at any time and instruct us to stop. We will, of course, stop.

We will keep your information within our organization except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies), where sharing is required to fulfil the contract between us or where you have consented to us sharing your information with other parties involved in the service we provide to you.

Generally, we will use your information within our organization and will only share it outside the organization where you have requested it via a data portability request or given your consent. Symnia Sagl requires all third parties to comply strictly with its instructions and Symnia Sagl requires that they do not use your personal information for their own business purposes and only use your information for reasons associated with the services we provide for you.

How long will Symnia Sagl keep my information?

We will hold your personal data on our systems for as long as is necessary for the services and for any legal requirements. Where legal purposes apply, personal data is stored by us for the legally required period, e.g. 5 years for personnel records. Where no legal requirements apply, personal data is stored by us for a period limited to 1 year.

Can I delete my data?

You can always ask for your data to be deleted by Symnia Sagl. However, please bear in mind that we are required to hold your data for a minimum period where there are legal requirements.

Deleting the data that we hold about you will erase any personal data we have about you and if we have any need for future use of the data we will make it anonymous.

Can I find out what personal information Symnia Sagl holds about me?

You have the right to request a copy of the personal data our organization holds about you and to have any inaccuracies corrected.

We have a legal duty to supply, correct or delete personal information about you on our files. We will require you to prove your identity with 2 pieces of approved identification.

Please address requests and questions about this or any other question about this Privacy Notice using the details provided at the end of this document.

Web browser cookies

A cookie is digital information, which has a unique identifier and that is sent to your computer, tablet or mobile phone (a device) web browser from a website that you visit and is stored on your device. All websites can send cookies to your device web browser if you allow it. Many websites do this to track online usage. Similar technologies are also often used within emails.

Symnia Sagl does not use cookies or other unique identifiers when you visit our website.

Other information collected via web browsers

Your web browser may also provide information about your device, such as an IP address and details about the browser that you are using.

Symnia Sagl does collect information such as the device you are using, your IP address or the browser you are using for statistical purposes and does store and use them only in aggregated, anonymous form.

Do Not Track (DNT) browser setting

DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies.

Symnia Sagl website does honor DNT requests.

Changes to Symnia Sagl Privacy Notice

This Privacy Notice may be updated from time to time, so you may wish to check it each time you submit personal data to our organization. If you do not agree to any changes, please do not continue to use our website or submit your personal data to us. You can also delete your personal data that Symnia Sagl holds at any time – subject to any legal reasons we may have to keep some of the data we hold about you.

As part of the service that we provide it may be necessary to share data we hold about you with third parties. Before we share any of your personal data we will gain consent off you. If you do not want us to share your personal data with any third party, please let us know.

You also have the right to ask us to share your personal data with anyone you wish. To exercise this right to data portability please write to us, giving full details, using the details provided at the end of this document.

Contacting Symnia Sagl about this Privacy Notice

If you have any questions or comments about this Privacy Notice, please contact the Symnia Sagl DPO at dpo(at)symnia.com or calling at +41 (0)79 540 88 53.